{"id":32,"date":"2026-08-12T14:06:07","date_gmt":"2026-08-12T14:06:07","guid":{"rendered":"https:\/\/peptzone.fr\/?page_id=32"},"modified":"2026-09-27T15:59:16","modified_gmt":"2026-09-27T15:59:16","slug":"support","status":"publish","type":"page","link":"https:\/\/peptzone.fr\/fr_be\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32\" class=\"elementor elementor-32\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4f26a e-con e-atomic-element e-flexbox-base e-4fb489e \" data-id=\"0e4f26a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"0e4f26a\" data-e-type=\"e-flexbox\" data-id=\"0e4f26a\">\n    \t\t<div class=\"elementor-element elementor-element-b9bca09 elementor-widget elementor-widget-html\" data-id=\"b9bca09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\r\n  PEPTZONE \u2014 PAGE \u00ab Support \u00bb  \u00b7  \/support\/\r\n\r\n  OPTIMIS\u00c9 MOBILE :\r\n  Les styles inline restent (desktop inchang\u00e9), les r\u00e8gles mobile\r\n  les surchargent avec !important. Tout est scop\u00e9 sur .pep-sup.\r\n  Les adresses e-mail sont des cibles tactiles \u226544px et se coupent proprement.\r\n============================================================ -->\r\n\r\n<style>\r\n\/* Les liens e-mail peuvent se couper (adresses longues sur 320px) *\/\r\n.pep-sup a[href^=\"mailto:\"]{overflow-wrap:anywhere;word-break:break-word;}\r\n\r\n\/* ---------- MOBILE \u2264620px ---------- *\/\r\n@media (max-width:620px){\r\n\r\n\t.pep-sup{padding:40px 18px 56px !important;}\r\n\r\n\t.pep-sup .ps-kicker{font-size:11px !important;letter-spacing:.08em !important;margin-bottom:8px !important;}\r\n\t.pep-sup h1{font-size:27px !important;margin-bottom:10px !important;}\r\n\t.pep-sup .ps-lede{font-size:15.5px !important;margin-bottom:28px !important;}\r\n\r\n\t\/* Deux voies : plus compact *\/\r\n\t.pep-sup .ps-paths{gap:12px !important;margin-bottom:36px !important;}\r\n\t.pep-sup .ps-path{padding:20px 18px !important;border-radius:10px !important;}\r\n\t.pep-sup .ps-path__k{font-size:10px !important;margin-bottom:6px !important;}\r\n\t.pep-sup .ps-path__t{font-size:18px !important;margin-bottom:8px !important;}\r\n\t.pep-sup .ps-path__d{font-size:13.5px !important;margin-bottom:14px !important;}\r\n\t.pep-sup .ps-path a{\r\n\t\tdisplay:inline-flex !important;\r\n\t\talign-items:center !important;\r\n\t\tmin-height:44px !important;\r\n\t\tfont-size:14px !important;\r\n\t}\r\n\t.pep-sup .ps-path__sla{font-size:12.5px !important;margin-top:6px !important;}\r\n\r\n\t\/* \u00ab Pour vous aider rapidement \u00bb : en liste plut\u00f4t qu'en cartes *\/\r\n\t.pep-sup .ps-sec{padding-top:30px !important;margin-bottom:36px !important;}\r\n\t.pep-sup .ps-h2{font-size:21px !important;margin-bottom:14px !important;}\r\n\t.pep-sup .ps-need{gap:0 !important;}\r\n\t.pep-sup .ps-need__item{\r\n\t\tdisplay:grid !important;\r\n\t\tgrid-template-columns:32px 1fr !important;\r\n\t\tcolumn-gap:12px !important;\r\n\t\trow-gap:2px !important;\r\n\t\talign-items:baseline !important;\r\n\t\tbackground:transparent !important;\r\n\t\tborder:0 !important;\r\n\t\tborder-bottom:1px solid #DCE6F2 !important;\r\n\t\tborder-radius:0 !important;\r\n\t\tpadding:12px 0 !important;\r\n\t}\r\n\t.pep-sup .ps-need__item:last-child{border-bottom:0 !important;}\r\n\t.pep-sup .ps-need__n{\r\n\t\tgrid-column:1 !important;\r\n\t\tgrid-row:1 \/ span 2 !important;\r\n\t\tmargin-bottom:0 !important;\r\n\t\tfont-size:12px !important;\r\n\t}\r\n\t.pep-sup .ps-need__t{grid-column:2 !important;font-size:14.5px !important;margin-bottom:0 !important;}\r\n\t.pep-sup .ps-need__d{grid-column:2 !important;font-size:13px !important;}\r\n\r\n\t\/* FAQ *\/\r\n\t.pep-sup .ps-faq{padding-top:30px !important;}\r\n\t.pep-sup .ps-faq details{margin-bottom:8px !important;border-radius:8px !important;}\r\n\t.pep-sup .ps-faq summary{\r\n\t\tpadding:14px 44px 14px 16px !important;\r\n\t\tfont-size:14.5px !important;\r\n\t\tline-height:1.4 !important;\r\n\t\tmin-height:48px !important;\r\n\t\tdisplay:flex !important;\r\n\t\talign-items:center !important;\r\n\t}\r\n\t.pep-sup .ps-faq details > div{\r\n\t\tpadding:0 16px 14px !important;\r\n\t\tfont-size:14px !important;\r\n\t\tline-height:1.6 !important;\r\n\t}\r\n\r\n}\r\n\r\n\/* ---------- TR\u00c8S PETIT \u2264400px ---------- *\/\r\n@media (max-width:400px){\r\n\t.pep-sup{padding:36px 14px 48px !important;}\r\n\t.pep-sup h1{font-size:25px !important;}\r\n\t.pep-sup .ps-h2{font-size:20px !important;}\r\n\t.pep-sup .ps-path{padding:18px 15px !important;}\r\n\t.pep-sup .ps-path__t{font-size:17px !important;}\r\n\t.pep-sup .ps-path a{font-size:13.5px !important;}\r\n\t.pep-sup .ps-faq summary{padding:13px 40px 13px 14px !important;font-size:14px !important;}\r\n\t.pep-sup .ps-faq details > div{padding:0 14px 13px !important;}\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"pep-sup\" style=\"max-width:1000px;margin:0 auto;padding:64px 20px 88px;\">\r\n\r\n\t<div class=\"ps-kicker\" style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:12px;letter-spacing:.1em;text-transform:uppercase;color:#002E5C !important;margin-bottom:10px;\">Support<\/div>\r\n\t<h1 style=\"font-family:Archivo,sans-serif;font-weight:800;font-size:clamp(28px,4vw,40px);line-height:1.1;letter-spacing:-.01em;color:#16191B !important;margin:0 0 12px;\">Une question ? Un probl\u00e8me ? <span style=\"color:#002E5C !important;\">Nous r\u00e9pondons.<\/span><\/h1>\r\n\t<p class=\"ps-lede\" style=\"font-family:Archivo,sans-serif;font-size:16px;line-height:1.65;color:#16191B !important;opacity:.7;max-width:640px;margin:0 0 44px;\">En fran\u00e7ais, avec un d\u00e9lai de r\u00e9ponse clair \u2014 et une voie d\u00e9di\u00e9e aux questions de qualit\u00e9, qui m\u00e8ne directement au lot concern\u00e9.<\/p>\r\n\r\n\r\n\t<!-- deux voies -->\r\n\t<div class=\"ps-paths\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:20px;margin-bottom:56px;\">\r\n\r\n\t\t<div class=\"ps-path\" style=\"background:#F2F3F1;border:1px solid #DCE6F2;border-radius:12px;padding:28px;\">\r\n\t\t\t<div class=\"ps-path__k\" style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:#002E5C !important;margin-bottom:8px;\">Commande &amp; livraison<\/div>\r\n\t\t\t<div class=\"ps-path__t\" style=\"font-family:Archivo,sans-serif;font-weight:800;font-size:20px;color:#16191B !important;margin-bottom:10px;\">Livraison, facture, retour<\/div>\r\n\t\t\t<p class=\"ps-path__d\" style=\"font-family:Archivo,sans-serif;font-size:14px;line-height:1.6;color:#16191B !important;opacity:.7;margin:0 0 18px;\">Questions sur votre commande, le suivi de l\u2019envoi ou la facture.<\/p>\r\n\t\t\t<a href=\"mailto:support@peptzone.fr\" style=\"font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:15px;color:#002E5C !important;text-decoration:underline;text-underline-offset:3px;\">support@peptzone.fr<\/a>\r\n\t\t\t<div class=\"ps-path__sla\" style=\"font-family:Archivo,sans-serif;font-size:13px;color:#16191B !important;opacity:.6;margin-top:10px;\">R\u00e9ponse sous <strong>1 jour ouvr\u00e9<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ps-path\" style=\"background:linear-gradient(160deg,#001B38 0%,#00152D 100%);border-radius:12px;padding:28px;\">\r\n\t\t\t<div class=\"ps-path__k\" style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:#4A90E2 !important;margin-bottom:8px;\">Question de qualit\u00e9<\/div>\r\n\t\t\t<div class=\"ps-path__t\" style=\"font-family:Archivo,sans-serif;font-weight:800;font-size:20px;color:#F2F3F1 !important;margin-bottom:10px;\">Un doute sur un lot ?<\/div>\r\n\t\t\t<p class=\"ps-path__d\" style=\"font-family:Archivo,sans-serif;font-size:14px;line-height:1.6;color:#F2F3F1 !important;opacity:.75;margin:0 0 18px;\">Flacon endommag\u00e9, \u00e9cart par rapport au rapport, incertitude sur le LOT \u2014 nous traitons chaque demande au niveau du lot, pas avec une r\u00e9ponse standard.<\/p>\r\n\t\t\t<a href=\"mailto:qualite@peptzone.fr\" style=\"font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:15px;color:#4A90E2 !important;text-decoration:underline;text-underline-offset:3px;\">qualite@peptzone.fr<\/a>\r\n\t\t\t<div class=\"ps-path__sla\" style=\"font-family:Archivo,sans-serif;font-size:13px;color:#F2F3F1 !important;opacity:.6;margin-top:10px;\">Premi\u00e8re r\u00e9ponse sous <strong>1 jour ouvr\u00e9<\/strong> \u00b7 r\u00e9solution document\u00e9e<\/div>\r\n\t\t<\/div>\r\n\r\n\t<\/div>\r\n\r\n\r\n\t<!-- ce qu'il nous faut -->\r\n\t<div class=\"ps-sec\" style=\"border-top:1px solid #DCE6F2;padding-top:44px;margin-bottom:56px;\">\r\n\t\t<h2 class=\"ps-h2\" style=\"font-family:Archivo,sans-serif;font-weight:800;font-size:24px;letter-spacing:-.01em;color:#16191B !important;margin:0 0 20px;\">Pour vous aider rapidement<\/h2>\r\n\t\t<div class=\"ps-need\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;\">\r\n\t\t\t<div class=\"ps-need__item\" style=\"background:#fff;border:1px solid #DCE6F2;border-radius:10px;padding:18px;\">\r\n\t\t\t\t<div class=\"ps-need__n\" style=\"font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:13px;color:#002E5C !important;margin-bottom:6px;\">01<\/div>\r\n\t\t\t\t<div class=\"ps-need__t\" style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;margin-bottom:4px;\">Num\u00e9ro de commande<\/div>\r\n\t\t\t\t<div class=\"ps-need__d\" style=\"font-family:Archivo,sans-serif;font-size:13px;color:#16191B !important;opacity:.65;\">indiqu\u00e9 dans l\u2019e-mail de confirmation<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"ps-need__item\" style=\"background:#fff;border:1px solid #DCE6F2;border-radius:10px;padding:18px;\">\r\n\t\t\t\t<div class=\"ps-need__n\" style=\"font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:13px;color:#002E5C !important;margin-bottom:6px;\">02<\/div>\r\n\t\t\t\t<div class=\"ps-need__t\" style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;margin-bottom:4px;\">Num\u00e9ro de LOT<\/div>\r\n\t\t\t\t<div class=\"ps-need__d\" style=\"font-family:Archivo,sans-serif;font-size:13px;color:#16191B !important;opacity:.65;\">sur l\u2019\u00e9tiquette \u2014 obligatoire pour les questions de qualit\u00e9<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"ps-need__item\" style=\"background:#fff;border:1px solid #DCE6F2;border-radius:10px;padding:18px;\">\r\n\t\t\t\t<div class=\"ps-need__n\" style=\"font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:13px;color:#002E5C !important;margin-bottom:6px;\">03<\/div>\r\n\t\t\t\t<div class=\"ps-need__t\" style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;margin-bottom:4px;\">Photos<\/div>\r\n\t\t\t\t<div class=\"ps-need__d\" style=\"font-family:Archivo,sans-serif;font-size:13px;color:#16191B !important;opacity:.65;\">en cas de dommage : flacon, \u00e9tiquette, emballage<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\r\n\t<!-- faq -->\r\n\t<div class=\"ps-faq\" style=\"border-top:1px solid #DCE6F2;padding-top:44px;\">\r\n\t\t<h2 class=\"ps-h2\" style=\"font-family:Archivo,sans-serif;font-weight:800;font-size:24px;letter-spacing:-.01em;color:#16191B !important;margin:0 0 20px;\">Questions fr\u00e9quentes<\/h2>\r\n\r\n\t\t<details class=\"pep-fold\" style=\"background:#F2F3F1;border:1px solid #DCE6F2;border-radius:10px;margin-bottom:10px;\">\r\n\t\t\t<summary style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;padding:16px 18px;cursor:pointer;list-style:none;\">Quand vais-je recevoir ma confirmation d\u2019exp\u00e9dition ?<\/summary>\r\n\t\t\t<div style=\"font-family:Archivo,sans-serif;font-size:14px;line-height:1.65;color:#16191B !important;opacity:.8;padding:0 18px 16px;\">Uniquement lorsque le colis a r\u00e9ellement \u00e9t\u00e9 remis au transporteur \u2014 pas d\u00e8s la cr\u00e9ation de l\u2019\u00e9tiquette. Le d\u00e9lai de livraison vers la France est g\u00e9n\u00e9ralement de 3 \u00e0 4 jours ouvr\u00e9s.<\/div>\r\n\t\t<\/details>\r\n\r\n\t\t<details class=\"pep-fold\" style=\"background:#F2F3F1;border:1px solid #DCE6F2;border-radius:10px;margin-bottom:10px;\">\r\n\t\t\t<summary style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;padding:16px 18px;cursor:pointer;list-style:none;\">Que se passe-t-il si un flacon arrive endommag\u00e9 ?<\/summary>\r\n\t\t\t<div style=\"font-family:Archivo,sans-serif;font-size:14px;line-height:1.65;color:#16191B !important;opacity:.8;padding:0 18px 16px;\">Photos + num\u00e9ro de commande + LOT \u00e0 qualite@peptzone.fr \u2014 nous rempla\u00e7ons ou remboursons. Aucune discussion sur les dommages de transport \u00e0 votre charge.<\/div>\r\n\t\t<\/details>\r\n\r\n\t\t<details class=\"pep-fold\" style=\"background:#F2F3F1;border:1px solid #DCE6F2;border-radius:10px;margin-bottom:10px;\">\r\n\t\t\t<summary style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;padding:16px 18px;cursor:pointer;list-style:none;\">Je ne comprends pas le rapport d\u2019analyse.<\/summary>\r\n\t\t\t<div style=\"font-family:Archivo,sans-serif;font-size:14px;line-height:1.65;color:#16191B !important;opacity:.8;padding:0 18px 16px;\">Chaque page de lot explique, sous \u00ab Ce que ce rapport atteste \u00bb, la signification de chaque test. S\u2019il reste une question, \u00e9crivez-nous avec le num\u00e9ro de LOT \u2014 nous vous expliquons le rapport point par point.<\/div>\r\n\t\t<\/details>\r\n\r\n\t\t<details class=\"pep-fold\" style=\"background:#F2F3F1;border:1px solid #DCE6F2;border-radius:10px;margin-bottom:10px;\">\r\n\t\t\t<summary style=\"font-family:Archivo,sans-serif;font-weight:600;font-size:15px;color:#16191B !important;padding:16px 18px;cursor:pointer;list-style:none;\">Puis-je annuler ou retourner une commande ?<\/summary>\r\n\t\t\t<div style=\"font-family:Archivo,sans-serif;font-size:14px;line-height:1.65;color:#16191B !important;opacity:.8;padding:0 18px 16px;\">Les d\u00e9tails sur la r\u00e9tractation et le retour figurent dans les <a href=\"\/informations-sur-le-droit-de-retractation\/\" style=\"color:#002E5C !important;text-decoration:underline;text-underline-offset:3px;\">informations sur le droit de r\u00e9tractation<\/a>. Une question avant de renvoyer ? \u00c9crivez-nous simplement.<\/div>\r\n\t\t<\/details>\r\n\t<\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Une question ? Un probl\u00e8me ? Nous r\u00e9pondons. En fran\u00e7ais, avec un d\u00e9lai de r\u00e9ponse clair \u2014 et une<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":6,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":1258,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages\/32\/revisions\/1258"}],"wp:attachment":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/media?parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}