{"id":36,"date":"2026-08-12T14:07:07","date_gmt":"2026-08-12T14:07:07","guid":{"rendered":"https:\/\/peptzone.fr\/?page_id=36"},"modified":"2026-09-27T15:39:59","modified_gmt":"2026-09-27T15:39:59","slug":"expedition-et-livraison","status":"publish","type":"page","link":"https:\/\/peptzone.fr\/fr_be\/expedition-et-livraison\/","title":{"rendered":"Exp\u00e9dition et livraison"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36\" class=\"elementor elementor-36\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7165a10 e-flex e-con-boxed e-con e-parent\" data-id=\"7165a10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db831e5 elementor-widget elementor-widget-html\" data-id=\"db831e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\r\n  PEPTZONE \u2014 POLITIQUE DE LIVRAISON\r\n  Design comme la maquette (timeline + tableau de faits),\r\n  texte issu du template de l'\u00e9quipe.\r\n  Bloc autonome, styles scop\u00e9s .pep-vs.\r\n\r\n  Chiffres volontairement repris du design :\r\n  \u00b7 D\u00e9lai de livraison 3 \u00e0 4 jours ouvr\u00e9s\r\n  \u00b7 Frais de port 6,90 \u20ac \/ offerts \u00e0 partir de 100 \u20ac\r\n  [PLACEHOLDER] = \u00e0 remplir avec les vraies donn\u00e9es.\r\n============================================================ -->\r\n\r\n<section class=\"pep-vs\">\r\n  <div class=\"pep-vs__wrap\">\r\n\r\n    <p class=\"pep-vs__eyebrow\">Livraison<\/p>\r\n    <h1 class=\"pep-vs__h1\">Une livraison transparente \u2014 y compris<br>ce qui se passe en cas de probl\u00e8me.<\/h1>\r\n    <p class=\"pep-vs__lede\">\r\n      Pas de d\u00e9lais fantaisistes, pas de confirmation d\u2019exp\u00e9dition sans colis.\r\n      Voici comment l\u2019exp\u00e9dition se d\u00e9roule r\u00e9ellement.\r\n    <\/p>\r\n\r\n    <!-- TIMELINE -->\r\n    <h2 class=\"pep-vs__h2\">Quatre \u00e9tapes. Pas de mise en sc\u00e8ne autour des \u00e9tiquettes.<\/h2>\r\n    <div class=\"pep-vs__steps\">\r\n\r\n      <div class=\"pep-vs__step\">\r\n        <span class=\"pep-vs__num\">01<\/span>\r\n        <span class=\"pep-vs__step-t\">Commande re\u00e7ue<\/span>\r\n        <span class=\"pep-vs__step-d\">Vous recevez une confirmation avec le num\u00e9ro et le r\u00e9capitulatif de la commande.<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"pep-vs__step\">\r\n        <span class=\"pep-vs__num\">02<\/span>\r\n        <span class=\"pep-vs__step-t\">Commande trait\u00e9e<\/span>\r\n        <span class=\"pep-vs__step-d\">Traitement sous 1 \u00e0 2 jours ouvr\u00e9s (lun.\u2013ven.). Les commandes pass\u00e9es apr\u00e8s 17h00 (heure de Paris) sont trait\u00e9es le jour ouvr\u00e9 suivant.<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"pep-vs__step\">\r\n        <span class=\"pep-vs__num\">03<\/span>\r\n        <span class=\"pep-vs__step-t\">Remise au transporteur<\/span>\r\n        <span class=\"pep-vs__step-d\">Ce n\u2019est qu\u2019\u00e0 ce moment que vous recevez la confirmation d\u2019exp\u00e9dition \u2014 pas d\u00e8s la cr\u00e9ation de l\u2019\u00e9tiquette.<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"pep-vs__step\">\r\n        <span class=\"pep-vs__num\">04<\/span>\r\n        <span class=\"pep-vs__step-t\">Livraison<\/span>\r\n        <span class=\"pep-vs__step-d\">Suivi du colis jusqu\u2019\u00e0 la livraison. En cas de retard, nous vous contactons proactivement.<\/span>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- TABLEAU DE FAITS -->\r\n    <div class=\"pep-vs__facts\">\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Exp\u00e9di\u00e9 depuis<\/span>\r\n        <span class=\"pep-vs__v\">Entrep\u00f4t UE (SK)<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Heure limite de commande<\/span>\r\n        <span class=\"pep-vs__v\">17h00 (heure de Paris)<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Traitement<\/span>\r\n        <span class=\"pep-vs__v\">1 \u00e0 2 jours ouvr\u00e9s<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">D\u00e9lai de livraison France<\/span>\r\n        <span class=\"pep-vs__v\">3 \u00e0 4 jours ouvr\u00e9s<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Frais de port<\/span>\r\n        <span class=\"pep-vs__v\">6,90 \u20ac<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Livraison offerte<\/span>\r\n        <span class=\"pep-vs__v pep-vs__v--accent\">\u00e0 partir de 100,00 \u20ac de commande<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Suivi de colis<\/span>\r\n        <span class=\"pep-vs__v\">pour chaque commande<\/span>\r\n      <\/div>\r\n      <div class=\"pep-vs__row\">\r\n        <span class=\"pep-vs__k\">Droits de douane intra-UE<\/span>\r\n        <span class=\"pep-vs__v\">aucun<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <p class=\"pep-vs__fine\">Informations valables pour les envois standard vers la France m\u00e9tropolitaine.\r\n    Les frais de port d\u00e9finitifs sont affich\u00e9s lors du paiement, avant la validation de la commande.<\/p>\r\n\r\n    <!-- SECTIONS EN PROSE -->\r\n    <div class=\"pep-vs__block\">\r\n      <h3>Zone de livraison<\/h3>\r\n      <p>Cette politique de livraison s\u2019applique aux commandes livr\u00e9es en\r\n      France. L\u2019exp\u00e9dition est effectu\u00e9e depuis notre entrep\u00f4t UE\r\n      (<span class=\"pep-vs__mono\">WAPI SK Fulfillment s.r.o.,\r\nNa P\u00e1ntoch 18,\r\n831 06 Bratislava,\r\nContera Park<\/span>).<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"pep-vs__block\">\r\n      <h3>Transporteur<\/h3>\r\n      <p>Pour la livraison en France, nous travaillons avec le partenaire\r\n      de transport suivant :<\/p>\r\n      <ul class=\"pep-vs__ul\">\r\n        <li>DHL<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"pep-vs__block\">\r\n      <h3>Suivi de colis<\/h3>\r\n      <p>D\u00e8s l\u2019exp\u00e9dition de votre commande, vous recevez une notification\r\n      par e-mail contenant un num\u00e9ro de suivi. Vous pouvez consulter \u00e0 tout\r\n      moment le statut de votre envoi via le lien de cet e-mail.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"pep-vs__block\">\r\n      <h3>Probl\u00e8mes de livraison<\/h3>\r\n      <p>En cas de probl\u00e8me lors de la livraison \u2014 retard ou colis perdu,\r\n      par exemple \u2014 contactez sans attendre notre service client. Nous vous\r\n      accompagnons pour que votre commande vous parvienne en toute s\u00e9curit\u00e9\r\n      et dans les d\u00e9lais. Les modalit\u00e9s de remplacement et de remboursement\r\n      sont d\u00e9taill\u00e9es dans notre\r\n      <a href=\"\/support\/\">politique de protection de l\u2019acheteur<\/a>.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"pep-vs__block\">\r\n      <h3>Des questions ?<\/h3>\r\n      <p>Consultez notre <a href=\"\/faq\/\">page FAQ<\/a> ou contactez\r\n      notre service client :<\/p>\r\n      <dl class=\"pep-vs__dl\">\r\n        <dt>Boutique<\/dt><dd>[Raison sociale]<\/dd>\r\n        <dt>Adresse<\/dt><dd>[Adresse, Code postal Ville, Pays]<\/dd>\r\n        <dt>E-mail<\/dt><dd><a href=\"mailto:support@peptzone.fr\" class=\"pep-vs__mono\">support@peptzone.fr<\/a><\/dd>\r\n        <dt>T\u00e9l\u00e9phone<\/dt><dd><span class=\"pep-vs__mono\">[T\u00e9l\u00e9phone]<\/span><\/dd>\r\n        <dt>Horaires<\/dt><dd>Lun.\u2013ven., <span class=\"pep-vs__mono\">09h00\u201317h00<\/span> (heure de Paris)<\/dd>\r\n      <\/dl>\r\n      <p>Nous nous effor\u00e7ons de r\u00e9pondre \u00e0 votre e-mail sous 1 \u00e0 2 jours ouvr\u00e9s.<\/p>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n.pep-vs{\r\n  font-family:'Archivo',system-ui,sans-serif;\r\n  background:#F2F3F1;color:#16191B;\r\n  padding:clamp(48px,6vw,88px) 0;\r\n}\r\n.pep-vs *{box-sizing:border-box;margin:0;}\r\n.pep-vs__wrap{max-width:1120px;margin-inline:auto;padding-inline:clamp(22px,4vw,44px);}\r\n\r\n.pep-vs__eyebrow{\r\n  font-family:'IBM Plex Mono',monospace;\r\n  font-size:11px;font-weight:500;letter-spacing:.16em;text-transform:uppercase;\r\n  color:#002E5C !important;margin-bottom:16px;\r\n}\r\n.pep-vs__h1{\r\n  font-family:'Archivo',sans-serif !important;font-weight:800 !important;\r\n  font-size:clamp(30px,4.4vw,52px);letter-spacing:-.022em;line-height:1.05;\r\n  color:#001F3F !important;margin-bottom:16px;\r\n}\r\n.pep-vs__lede{\r\n  font-size:16px;line-height:1.6;color:#5A6165 !important;\r\n  max-width:52ch;margin-bottom:56px;\r\n}\r\n\r\n.pep-vs__h2{\r\n  font-family:'Archivo',sans-serif !important;font-weight:800 !important;\r\n  font-size:clamp(22px,2.6vw,30px);letter-spacing:-.015em;\r\n  color:#16191B !important;margin-bottom:24px;\r\n}\r\n\r\n\/* timeline *\/\r\n.pep-vs__steps{\r\n  display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;\r\n  margin-bottom:56px;\r\n}\r\n.pep-vs__step{\r\n  background:#FFFFFF;border:1px solid #DCE6F2;border-radius:12px;\r\n  padding:24px 22px;display:flex;flex-direction:column;\r\n  border-top:2px solid #1E5A9C;\r\n}\r\n.pep-vs__num{\r\n  font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:13px;\r\n  color:#002E5C !important;margin-bottom:16px;\r\n}\r\n.pep-vs__step-t{\r\n  font-family:'Archivo',sans-serif;font-weight:600;font-size:16px;\r\n  color:#16191B !important;margin-bottom:8px;\r\n}\r\n.pep-vs__step-d{\r\n  font-size:14px;line-height:1.55;color:#5A6165 !important;\r\n}\r\n\r\n\/* tableau de faits *\/\r\n.pep-vs__facts{\r\n  background:#FFFFFF;border:1px solid #DCE6F2;border-radius:12px;\r\n  overflow:hidden;\r\n}\r\n.pep-vs__row{\r\n  display:flex;align-items:center;justify-content:space-between;gap:16px;\r\n  padding:18px 24px;border-bottom:1px solid #DCE6F2;\r\n}\r\n.pep-vs__row:nth-child(even){background:#F2F3F1;}\r\n.pep-vs__row:last-child{border-bottom:0;}\r\n.pep-vs__k{\r\n  font-family:'Archivo',sans-serif;font-size:15px;\r\n  color:#16191B !important;\r\n}\r\n.pep-vs__v{\r\n  font-family:'IBM Plex Mono',monospace;font-weight:600;font-size:15px;\r\n  color:#16191B !important;text-align:right;\r\n}\r\n.pep-vs__v--accent{color:#002E5C !important;}\r\n.pep-vs__fine{\r\n  font-size:13px;line-height:1.55;color:#8A9094 !important;\r\n  margin:14px 4px 0;max-width:80ch;\r\n}\r\n\r\n\/* prose *\/\r\n.pep-vs__block{padding:26px 0;border-top:1px solid #DCE6F2;}\r\n.pep-vs__block:first-of-type{margin-top:48px;}\r\n.pep-vs__block h3{\r\n  font-family:'Archivo',sans-serif !important;font-weight:600 !important;\r\n  font-size:18px;letter-spacing:-.01em;color:#16191B !important;margin-bottom:12px;\r\n}\r\n.pep-vs__block p{\r\n  font-size:15px;line-height:1.72;color:#16191B !important;\r\n  margin-bottom:.8em;max-width:72ch;\r\n}\r\n.pep-vs__block p:last-child{margin-bottom:0;}\r\n.pep-vs a{\r\n  color:#002E5C !important;text-decoration:underline;\r\n  text-underline-offset:3px;text-decoration-color:#4A90E2;\r\n}\r\n.pep-vs__mono{font-family:'IBM Plex Mono',monospace;font-weight:500;letter-spacing:.01em;}\r\n.pep-vs__ul{list-style:none;padding:0;margin:0;}\r\n.pep-vs__ul li{\r\n  font-size:15px;line-height:1.6;color:#16191B !important;\r\n  padding:9px 0 9px 24px;position:relative;\r\n  border-bottom:1px solid #DCE6F2;max-width:72ch;\r\n}\r\n.pep-vs__ul li:last-child{border-bottom:0;}\r\n.pep-vs__ul li::before{\r\n  content:\"\";position:absolute;left:0;top:16px;width:12px;height:2px;background:#1E5A9C;\r\n}\r\n.pep-vs__dl{display:grid;grid-template-columns:150px 1fr;gap:10px 24px;margin:4px 0 16px;}\r\n.pep-vs__dl dt{\r\n  font-family:'IBM Plex Mono',monospace;font-size:11px;font-weight:600;\r\n  letter-spacing:.08em;text-transform:uppercase;color:#5A6165 !important;padding-top:2px;\r\n}\r\n.pep-vs__dl dd{font-size:15px;line-height:1.6;color:#16191B !important;}\r\n\r\n\/* responsive *\/\r\n@media (max-width:900px){\r\n  .pep-vs__steps{grid-template-columns:repeat(2,minmax(0,1fr));}\r\n}\r\n@media (max-width:600px){\r\n  .pep-vs__steps{grid-template-columns:1fr;gap:10px;}\r\n  .pep-vs__lede{margin-bottom:36px;}\r\n  .pep-vs__h2{margin-bottom:18px;}\r\n  .pep-vs__row{padding:15px 16px;}\r\n  .pep-vs__k,.pep-vs__v{font-size:14px;}\r\n  .pep-vs__dl{grid-template-columns:1fr;gap:3px 0;}\r\n  .pep-vs__dl dt{padding-top:12px;}\r\n  .pep-vs__dl dt:first-child{padding-top:0;}\r\n  .pep-vs__block p,.pep-vs__ul li{font-size:14.5px;}\r\n}\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livraison Une livraison transparente \u2014 y comprisce qui se passe en cas de probl\u00e8me. Pas de d\u00e9lais fantaisistes, pas de<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/comments?post=36"}],"version-history":[{"count":7,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":1230,"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/pages\/36\/revisions\/1230"}],"wp:attachment":[{"href":"https:\/\/peptzone.fr\/fr_be\/wp-json\/wp\/v2\/media?parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}